Orders are usually processed within 1-2 business days and delivered within 3-7 days. If you live outside the U.S., please contact our sales team at [email protected] for specific delivery times.
After your order is confirmed, we’ll send you a tracking number. You can check the status using that number or contact our customer service team for updates.
Yes, most of our products can be shipped internationally. If you’re outside the U.S. and need a shipping quote, please contact PINPLUS for a custom quote.
We use major carriers, including FedEx. All orders qualify for free shipping.
Generally, there are no customs fees within the U.S.
For international shipments, the recipient may be subject to import taxes, customs duties, and fees, which are the buyer’s responsibility.
Absolutely! If you need to return a product, please contact us [email protected] within 30 days of receiving your order.
We accept returns within 30 days of the order delivery date, but customers must contact us first for authorization. Unauthorized returns will not be accepted.
The product must be clean, and undamaged, and the return must include the original packaging and materials. Returns without original packaging will be rejected and sent back to the sender.
You must notify us of any damage or missing items within three business days of receipt by emailing [email protected]. Please keep the original box and packing material, as they may be needed if we file a claim with the carrier.
In some cases, we may need your assistance to identify the cause of the issue, and we appreciate your cooperation during this process. Additionally, we cannot accept returns for products that have incurred artificial damage.
Please contact [email protected] for pre-approval and to obtain the return address and shipping labels, these fees will be waived.
Ottoman furniture is a multi-functional piece often used for additional seating, storage, or as a footstool. It typically features an upholstered top, making it a stylish and practical addition to any room.
Ottoman furniture can be placed in living rooms, bedrooms, hallways, or any space needing extra seating or storage. It can also serve as a coffee table alternative.
Ottoman: A low piece for resting your feet.
Storage Ottoman: Includes storage space for blankets, books, etc.
Seating Ottoman: Serves as additional seating.
Yes, for some products. Please have the product number ready when contacting customer service for replacement parts.
If your item requires assembly, instructions should be included in the box. If you need another copy, leave us a message on the website or email [email protected] with your name, email, and product details.
Vacuum regularly: Use a vacuum to remove dust and dirt from the surface.
Treat stains: Wipe stains immediately with a damp cloth; avoid strong detergents.
Protectants: Use fabric protectants regularly to extend the fabric’s life.
Yes! All of our Kid and Pet Friendly Fabrics are crafted with durable synthetic fibers designed to last. With “double-rub” counts of 30,000+—equivalent to about 10+ years of use—these fabrics are tough enough for both home and commercial settings. The double rub count is an industry-standard measurement of fabric durability, determined by The Wyzenbeek Method. In this test, a mechanized arm repeatedly rubs the fabric to simulate everyday wear and tear, with each back-and-forth motion counting as one “double rub.”
You can buy directly from our website. We also accept offline payments; please contact [email protected] for more information.
Yes, we accept purchase orders.
If you need to change your order before it ships, email us at [email protected]. We can assist with quantity changes, deleting items, or updating your shipping address.
If your order is shipping to an incorrect address, please email [email protected] ASAP and we’ll get you squared away. Please email us within 24 hours to avoid any additional charges.
We accept Apple Pay, Google Pay, MasterCard, Visa, American Express, UnionPay, and purchase orders. Offline payments are also available; please contact us at [email protected].
Only one promo code can be used per order, and it can’t be combined with other offers. Promo codes apply to the retail price, and shipping charges are calculated based on the retail price, not the discounted price.
Note: Promo codes can’t be applied to purchases made before a sale.
Yes, our factory offers custom designs. Contact us at [email protected] with your requirements.
Email us at [email protected]—We’re here to help!
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